Public Relations, Marketing & Sales Boot Camp.
Duration - 130 Hrs
Topics Covered
- Answer, in person or on the phone, inquiries from customers
- Investigate complaints regarding the establishment's goods, services, and policies.
- Arrange for refunds, exchange, and credit for returned merchandise.
- Receive account payments.
- Receive credit and employment applications.
- Take customer orders for goods or services.
- Promote goods or services.
- Respond to inquiries and emergencies.
- Investigate complaints and update accounts.
- Explain the type and cost of services offered.
- Order services
- Provide information about claims or accounts.
- Update accounts, initiate billing process claim payments, and receive payment for services.
- Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.
- Greet customers and discuss the type, quality, and quantity of merchandise or services sought for purchase, rental, or lease.
- Advise customers on the use and care of merchandise and provide advice concerning specialized products or services.
- Estimate or quote prices, credit terms, trade-in allowances, warranties, and delivery dates.
- Prepare merchandise for purchase, rental, or lease.
- Prepare sales, rental or leasing contracts and accept cash, cheque, credit card, or automatic debit payment.
- Assist in the display of merchandise.
- Maintain sales records for inventory control.
- Operate computerized inventory record-keeping and re-ordering systems.
- Conduct sales transactions through Internet-based electronic commerce.
- Design and implement window and interior displays.
- Assemble visual retail displays to promote products, promotional events, and seasonal changeovers.
- Ensure visual displays comply with brand guidelines and standards, including the organization's culture, image, and target market.
- Set up lighting systems to create a visual atmosphere.
Additional Modules:
- Work Integrated Learning